BT TV Box - NOT YET ARRIVED?!!!!!

[Nattaley]

Has anyone else had issues with getting a TV Box sent out in the post? 

Iv been calling and asking for a box for nearly a year and BT have said they have issued one on every call, now an engineer comes out today with a **bleep**ing box?!!!! 

[PaddyB]

Hi @Nattaley,

Welcome to the Community and thank you for posting. I'm sorry you haven't received the BT TV box by post.

Was this as part of a new order to set up the service or were you looking for a replacement BT TV box because the previous box had gone faulty?

If the box had gone fault an engineer visit is normally be needed, they would always bring a new box in case they weren't able to fix the issue.

Thanks

Paddy