2days ago my by box has refused to connect to the Internet. It is connected to my router and I can see it on the home hub interface. I have tried fixed ips and placed it into the DMZ as a test but I cannot get any connection. Any more ideas?
Due to this I cannot access any of the bt content I pay for.
Solved! Go to Solution.
The box is connected to the router though a power line adapter. This is definitely working as I have tested the 2nd port with another device.
Is the background colour grey or green when you view the connection in My Network in advanced settings on the hub
If the background is grey, then the box is not connected to the hub, what you can see is an historic connection.
As much as you probably don't want to, the best thing you can do is to take whatever measures necessary to make it possible to temporarily connect the box to the hub by ethernet cable.
I note that you have tested the powerline adaptor with another device but that means nothing unless the other device utilizes multicast which it probably doesn't.
I've just tried plugging tohe box direct into the router with a ethernet cable and I'm getting the exact same behaviour. Still connecting to the router but no connection to the Internet