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david644803
Contributor

on ‎23-11-2020 14h38

2,143 Views
Message 1 of 8

BT Wi-Fi still active after opting out

Hi

I opted-out of BT Wi-Fi some years ago and noticed recently that BT Wi-Fi had been re-activated on my BT Smart Hub. After reading some posts on here, I opted-in to BT Wi-Fi through My BT, waited 7 days and opted-out again. Its now more than 7 days since I opted-out again, but its still showing as active.

What else can I do to get it de-activated?

Thanks.

 

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7 REPLIES 7
imjolly
Distinguished Sage
Distinguished Sage

on ‎23-11-2020 14h53

2,138 Views
Message 2 of 8

Re: BT Wi-Fi still active after opting out

in some cases it can take up to 28 days to deactivate



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david644803
Contributor

on ‎21-12-2020 9h03

2,041 Views
Message 3 of 8

Re: BT Wi-Fi still active after opting out

It's now more than 28 days since I opted out, but my BT Smart Hub is still showing BT Wi-fi as active.

What's the next step? Thanks.

 

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david644803
Contributor

‎28-12-2020 17h07 - edited ‎28-12-2020 17h07

1,993 Views
Message 4 of 8

Re: BT Wi-Fi still active after opting out

Are the moderators able to help with this issue? Thanks.

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Dippu
Expert

on ‎28-12-2020 17h22

1,984 Views
Message 5 of 8

Re: BT Wi-Fi still active after opting out

I understand your frustration with this and BT should change their T&Cs for the benefit of the consumer.

Anyway, this has worked for me every time after the intervention from the MODs:

  • Go into MyBT and check if Opted in or Opted out. If Opted out then Opt in and wait 24hours minimum.
  • Go back into MyBT and Opt out and after 48 hours check if you have been Opted out.
  •  If still not Opted out, wait further 48 hours.
  •  I have never had to wait 28 days! If you do then MODs need to intervene.
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david644803
Contributor

‎30-12-2020 10h16 - edited ‎30-12-2020 10h17

1,957 Views
Message 6 of 8

Re: BT Wi-Fi still active after opting out

Hi Dippu

Thanks for the reply. I followed all of the steps you have outlined before my first post above.

Its now 37 days since I last opted out of BT Wi-fi. The Manage BT Wi-fi page on My BT has shown me as opted-out for all of that time. However, my BT Home Hub is still showing BT Wi-fi Status as Active.

Are the mods able to force an update to the BT Home Hub settings?

 

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david644803
Contributor

on ‎27-04-2021 17h15

1,702 Views
Message 7 of 8

Re: BT Wi-Fi still active after opting out

I have tried multiple times to opt-out of BT Wi-Fi without success.

Each time I have opted-in for 1-7 days and then opted-out. Each time I have waited for >28 days before trying again. My BT Smart Hub still shows BT Wi-Fi Status: Active. 

I don't think my BT Smart Hub is associated with my BT account. Is this something that the mods can check?

Thanks.

 

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JohnC2
Moderator-Retired

on ‎27-04-2021 19h25

1,688 Views
Message 8 of 8

Re: BT Wi-Fi still active after opting out

Hi @david644803  sorry that this keeps happening and you can't get opted out. I've sent you a Private Message with details on contacting the Mod team and we'll be happy to help you get this fixed.

cheers

John

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