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BT WiFi disc (Black) not working

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Recently received my black WiFi disc and tried to setup however it’s stuck on purplish/Blue light. It’s like the firmware is corrupted and won’t install. I’ve had the Ethernet plugged in for 30 minutes or so and tried factory resetting from the back (reset button does not work). Can anyone help or does the disc need to be returned? 

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Re: BT WiFi disc (Black) not working

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Hi @Deucalion, welcome back, and sorry that you are having a problem with your Complete Wifi disc. Have a look at Fix Problems With Complete Wifi and the Troubleshooter should pick up the fault with your disc and arrange a replacement.

cheers

John