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kimtango
Beginner

on ‎28-02-2022 20h24

909 Views
Message 1 of 3

BT broadband internet almost down to 0 Mps

Hi, my broadband internet either wired with ethernet cable or without is down to 0.9 Mbps to 0.03 Mbps this evening since 7:30 pm. How is it possible as we usually have a speed range from 6 Mbps up to 11 Mbps? I rely on this internet connection for my work!!!! Many thanks for your comments, it is HIGHTLY FRUSTRATING and we pay entire £ 24.99 for this service.

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎28-02-2022 21h05

890 Views
Message 2 of 3

Re: BT broadband internet almost down to 0 Mps

Which version of hub are you using?

Try quiet line test. Dial 17070 option 2 should be silent and best with corded phone



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DavidM
Moderator-Retired

on ‎14-03-2022 8h46

806 Views
Message 3 of 3

Re: BT broadband internet almost down to 0 Mps

Hi @kimtango and welcome to our community.

Sorry you're having problems with the connection. Did you get this sorted? If not can you please post the details as per @imjolly post and we'll be happy to lend a hand.

Cheers

David

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