I have been phone for an hour now to helpline 0800800 150 and still listening to the we are very busy messages. The BT website says that they are open - are they at weekends. Assume if not I would get a different message!
Thanks
customer service is open just as you have found exceptionally busy especially at weekends
Yes they open 7 days a week
Perhaps you can get some help here, depending upon the problem. You may even be provided with an alternative phone number.
Care to enlighten the forum volunteers?