BT cloud will no longer work

[Johnoley]

what can I do and how- BT cloud will no longer work with my IOS 10.11.6 and I can't upgrade old mac

[CD179 · Accepted solution]

Good Morning,

You are not alone.

Found on another thread.

You can download the previous version of BT Cloud here - https://btcloud.bt.com/web/app/share/invite/IQNh1iNKpb 

Regards

Chris

[Johnoley]

Thank you Chris

[ANG2020]

Hi, Im having the same problem. Just spent 30 mins waiting for customer services who said there is nothing they can do and won't advise at all. This link doesn't work - do you have another one? When I download and click nothing happens

Thanks

[DavidM]

Hi @ANG2020 and thanks for posting.

Sorry you're having problems with the cloud. What browser are you using? I've tried the link on chrome and can access it.

Cheers

David

[ANG2020]

Ahhh ok, Ill try on chrome. I used Safari.

Is this something we should all complain to BT about - surely they need to do a fix? 

[ANG2020]

Sorry Im not very good with this. I can download it but it doesn't do anything when I click on it . Im using Mac OS Sierra 10.12.6.

The cloud worked perfectly before I downloaded the updates

[DavidM]

Hi @CD179,

Can you help @ANG2020 with your link?

Cheers

David

[Johnoley]

This did work for me
https://btcloud.bt.com/web/app/share/invite/IQNh1iNKpb

[Johnoley]

This did work for me https://btcloud.bt.com/web/app/share/invite/IQNh1iNKpb