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Message 1 of 2

BT landline not been able to receive calls since it was installed on 4th Dec 20

I've had this problem since moving from Virgin at the start of December last year.  Its still not working.  Called BT 6 or 7 times now and they seem unable to do anything.  So, i gave up on keeping my old number and on Monday this week had a another mammoth  phone call with them and asked if i could just get a new number (rather than using my old number which was supposed to have been ported over but which seems to have caused so much hassle).  I was assured that they could do this easily and within 24 hours Needless to say it is still not working.  And again, despite them saying that it had taken far too long so far and as such they would take special care of my case and check that it was fixed once and for all and get back to me i have heard nothing.  MyBT now says that they believe it to be fixed and to get in touch if not - I despair to be honest with you.  What should i do now?


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Message 2 of 2

Re: BT landline not been able to receive calls since it was installed on 4th Dec 20

Hi @veseyer 

Welcome to the BT Community and thanks for your post!

I'm really sorry for the problems receiving calls since your switch over to us.  From reading your post, it looks like it's the number port element of the order that's the culprit.  I really appreciate the time you have spent chasing this, it shouldn't be dragging on for so long.

We can pick this up and help get this fixed.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages



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