BT Parental Controls use to work until a few months now where I discovered it's not blocking certain web sites.
I have followed all of the recommended advice from BT and the community forum including restarting the hub, factory reset etc.
Looking at the community forum it would appear that I now need a "moderator" to investigate/fix.
I would be grateful for help
Thanks for posting, I have sent you a private message asking for some further information which we can use to raise an investigation for you to get the Parental Controls working again.