Hi @mrsebd Welcome to the community and thanks for posting. I'm sorry about that, can you try resetting it by following the guidance on message 5 of this thread?
If you need further help I'd recommend contacting the helpdesk.
By phone: 0808 100 6554
Monday to Friday 9 am to 5.30 pm
Saturday 9 am to 2 pm
By email: Click here for email support
Thanks
Neil
