BT smarthub 2 awfully slow Wi-fi

[Fernandofan08]

Currently getting a 5Ghz band for two mobile devices connected but just 6mbps link rate. It then jumps to 866mbps link rate for abit then back to 6mbps for an hour. Done an internet speed test and it says 146mbps and 30 upload, but I can barely play Pokémon Go without it crashing with Network errors.

I've turned the hub and phones off and on, disconnected then reconnected but it does this quite often.

Also, we took the WiFi disc as we struggled to get decent WiFi, and half the time when upstairs it just connects to the downstairs WiFi yet when it does decide to connect to disc it's vastly superior in speed.

Any tips or help?

[RobbieMac]

Hi @Fernandofan08 

Thanks for your post and welcome back.

I'm sorry that you're having problems and that you feel your Complete Wi-fi service isn't performing as it should.  Take a look at the following link for some help with this:  Fix problems with Complete Wi-Fi

Cheers,

Robbie