BT whole hub discs (virgin modem) keep going red

[Tomcairns]

Hi all

Had 3 BT discs (the more expensive version) for a year which have needed re setting about every 2 weeks or so which was poor anyway but over lockdown it’s become really poor. Dropping to red every day several times. I’m not tech enough to know why but it really should just work. An expensive system that’s very poor. Can anyone help?  It’s a virgin router connected to the first disc. Thanks. 

[RobbieMac · Accepted solution]

Hi @Tomcairns

Welcome to the BT Community and thanks for your post!

I'm sorry for the problems you're having with your Whole Home Wifi discs.  I have included contact details below for product support and reaching out to them would be your best bet.

Cheers,

Robbie