BT6000 Baby Monitor Night Vision

[JH30]

Have recently purchased the Bt6000 Baby Monitor after it was recommended to us by countless people for its reliability and quality. Unfortunately, so far, we aren't overly impressed! Our baby sleeps in a pitch black room which should make the night vision most effective but to date, it's been fairly grainy and fuzzy, to the point where I can't see if my son is breathing (which I was told I would be able to) or even if his eyes are open or closed! Very disappointed given the price point. So, after all the glowing reports I'm wondering if I have somehow set the camera up incorrectly or could there be a fault of some kind? The images I have seen of other parents monitors using night vision certainly don't match our own!

[JohnC2]

Hi @JH30,  welcome to the forum and sorry that you are not happy with the BT 6000. Have a look at the Product Help page and there are the phone and email contact details for the product team who'll be best placed to help you.

cheers

John