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Sir_Kev
Beginner

on ‎31-12-2020 13h41

792 Views
Message 1 of 2

BTP-15000 & BTP-15990 error codes

I'm new here. I'm getting a message saying "We can see you aren't a BT TV customer" along with error codes BTP-15000 & BTP-15990. I've seen that Moderators are responding and appear to be able to fix the problem.  Anyone here that can help?

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RobbieMac
Moderator-Retired

on ‎31-12-2020 15h36

779 Views
Message 2 of 2

Re: BTP-15000 & BTP-15990 error codes

Hi @Sir_Kev 

Welcome to the Community and thanks for your post!

I'm sorry you're seeing both these error codes.  The Community won't be able to help with this so you can send us over your details and we'll help sort this out.  I just want to let you know that we are a small team and it's likely that it will be the start of next week before we get a chance to get back to you.  We'll try our best to get back to you as soon as we possibly can.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

 

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