Back to old fibre package

[Deucalion]

I’ll be brief, phoned BT Tuesday night as I’m within my 14 day cooling period with fibre 2, going back original fibre 1 speeds (55/10). The customer service guy said it’ll take up to 5 days, is this correct as it’ll take me out of the 14 days (I think).  

[-Richie- · Accepted solution]

You only have to request the revert within 14 days, the offline team that process them can take a few days to action it, depends on how busy they are, don't worry as calls are recorded and there will be a request raised on your account.