Bit confused over broadband speed

[-PaddyB-]

So I'm on the Fibre 1 deal, which when I signed up to said should get me 46-50mbps if I remember, and a stay fast guarantee of 41mb.

I've had a few issues with it dropping in and out, but that seems to have levelled out. However, my speed hadn't been enough to access any 4K channels on my TV, so just out of interest I went to see what deals I could get on faster speeds. On my BT page, every single one of 'My Deals', including Fibre 2, Halo etc, has a speed of 20-23mb, and a stay fast guarantee of 19mb. I have just ran BT's speed check test, and 22.1mb is what I am now getting. I hadn't noticed any significant drop in performance, but I don't use the internet excessively.

Why would this suddenly have happened? And why would I not even get the option to increase my speed further if I upgraded to Fibre 2? 

[imjolly]

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[-PaddyB-]

Hope this copies over okay, and that it actually is the right info:

Product code:Smart Hub 2

Serial number:+091298+2014030715

Firmware version:v0.24.04.11017-BT

Firmware updated:Sat Dec 19 17:38:53 2020

Board version:R01

GUI version:1.71 05_06_2020

DSL uptime:2 days,11 Hours23 Mins50 Secs

Data rate:7.059 Mbps / 24.997 Mbps

Maximum data rate:5.480 Mbps / 88.635 Mbps

Noise margin:3.9 / 21.9

Line attenuation:5.7 / 7.6

Signal attenuation:5.5 / 7.4

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:1.3 GB Uploaded / 12.8 GB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:BT-GWAF36

2.4 GHz wireless channel:Smart (Channel6)

5 GHz wireless network name:BT-GWAF36

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:CC:D4:2E:AA:26:0A

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

Tried the quiet line test on my cordless phone, and there's that very faint hum, but nothing else.

[imjolly]

which master socket do you have

[-PaddyB-]

It's the far right image

[imjolly]

ok  so can you remove the front plate - it just unclips - then connect a filter to test socket and the hub to the filter and then repost your stats as before and see if any improvement

[pippincp]

Unclip the front faceplate and connect to the test socket with a filter, then repost ststs. Also check for noise on your line. 17070 option 2, best with corded phone. The line should be silent between announcements, may get a dull background hum with cordless.

[-PaddyB-]

These are the results from the test socket:

Product code:Smart Hub 2

Serial number:+091298+2014030715

Firmware version:v0.24.04.11017-BT

Firmware updated:Sat Dec 19 17:38:53 2020

Board version:R01

GUI version:1.71 05_06_2020

DSL uptime:0 days,00 Hours02 Mins08 Secs

Data rate:7.194 Mbps / 24.997 Mbps

Maximum data rate:8.218 Mbps / 94.396 Mbps

Noise margin:3.2 / 23.4

Line attenuation:5.6 / 8.3

Signal attenuation:5.5 / 8.2

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:1.0 MB Uploaded  / 5.4 MB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:BT-GWAF36

2.4 GHz wireless channel:Smart (Channel6)

5 GHz wireless network name:BT-GWAF36

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:CC:D4:2E:AA:26:0A

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

[imjolly]

just the same/similar

can you post results from dslchecker link I posted earlier

[-PaddyB-]

Oh sorry, was that the link to this?