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Bosscatt
Beginner

on ‎09-02-2022 22h18

1,402 Views
Message 1 of 6

Black text/code covering BT Sport TV screen

Hi, 

When trying to watch any of my BT sport channels I have a screen full of black text of programming code covering the whole screen. The channel plays in the background but the text just stays over the top of the picture the whole time. Image below shows what it looks like.

Any ideas on how to fix? I've got the 4k HD box.

20220209_203519.jpg

 thanks

0 Ratings
5 REPLIES 5
DarrenDev
BT Sport Expert

on ‎09-02-2022 22h20

1,401 Views
Message 2 of 6

Re: Black text/code covering BT Sport TV screen

Have you tried rebooting the box?
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Bosscatt
Beginner

on ‎09-02-2022 22h39

1,389 Views
Message 3 of 6

Re: Black text/code covering BT Sport TV screen

Yes a few times

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DarrenDev
BT Sport Expert

on ‎10-02-2022 11h29

1,344 Views
Message 4 of 6

Re: Black text/code covering BT Sport TV screen

The team are baffled on this one. Could you please send me a DM with serial number of the box, and also the current software versions on it?  A photo of the device information and software information screens would be OK if that's easier.

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Haseldene
Beginner

on ‎13-10-2022 20h16

1,032 Views
Message 5 of 6

Re: Black text/code covering BT Sport TV screen

Hi,

Did this issue get fixed? We have had the same problem occur on our tv. We have rebooted and it still happens.

 

thanks.

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Paul_E
Beginner

on ‎16-12-2022 21h13

924 Views
Message 6 of 6

Re: Black text/code covering BT Sport TV screen

I have had this same issue, was it resolved and how? @DarrenDev 

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