Black text/code covering BT Sport TV screen

[Bosscatt]

Hi, 

When trying to watch any of my BT sport channels I have a screen full of black text of programming code covering the whole screen. The channel plays in the background but the text just stays over the top of the picture the whole time. Image below shows what it looks like.

Any ideas on how to fix? I've got the 4k HD box.

 thanks

[DarrenDev]

Have you tried rebooting the box?

[Bosscatt]

Yes a few times

[DarrenDev]

The team are baffled on this one. Could you please send me a DM with serial number of the box, and also the current software versions on it?  A photo of the device information and software information screens would be OK if that's easier.

[Haseldene]

Hi,

Did this issue get fixed? We have had the same problem occur on our tv. We have rebooted and it still happens.

thanks.

[Paul_E]

I have had this same issue, was it resolved and how? @DarrenDev