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Message 1 of 6

Black text/code covering BT Sport TV screen

Hi, 

When trying to watch any of my BT sport channels I have a screen full of black text of programming code covering the whole screen. The channel plays in the background but the text just stays over the top of the picture the whole time. Image below shows what it looks like.

Any ideas on how to fix? I've got the 4k HD box.

20220209_203519.jpg

 thanks

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5 REPLIES 5
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Message 2 of 6

Re: Black text/code covering BT Sport TV screen

Have you tried rebooting the box?
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Message 3 of 6

Re: Black text/code covering BT Sport TV screen

Yes a few times

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Message 4 of 6

Re: Black text/code covering BT Sport TV screen

The team are baffled on this one. Could you please send me a DM with serial number of the box, and also the current software versions on it?  A photo of the device information and software information screens would be OK if that's easier.

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Message 5 of 6

Re: Black text/code covering BT Sport TV screen

Hi,

Did this issue get fixed? We have had the same problem occur on our tv. We have rebooted and it still happens.

 

thanks.

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Message 6 of 6

Re: Black text/code covering BT Sport TV screen

I have had this same issue, was it resolved and how? @DarrenDev 

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