Blue wire has come off. What do I do?

[Sw95]

The blue wire was in the clear plastic part top right labelled A next to where the white and blue wire goes into B. My dad being heavy handed moved the box and the blue wire snapped off. I say snapped off instead of come out as it looks like there's still some blue wire inside the plastic part. How do I fix this? Is it fixable?

Currently my WiFi/internet is working fine, I don't have a landline phone plugged in right now to test whether the landline is working though.

[imjolly]

just pick out the bit blue cable still connected to A then reconnect the blue cable - job done.  nothing to be worried about

[Starwire]

Just lift the little door, cut the cable so both legs are level, push them back into the hole and push it back down.

[DavidM]

Hi @Sw95 and welcome to our community.

Sorry you're having issues with the wiring. Both @Starwire and @imjolly advice is good. Hopefully you've got this sorted. Let us know how you're getting on.

Cheers

David

[Sw95 · Accepted solution]

Update: Thank you for your replies. I tried but unfortunately I couldn't open up/lift the clear plastic part to get the broken wire that was inside out and to put the blue wire back in. However, I got an automated text from BT to say they detected something wrong with the broadband and to reply to book an engineer to come out, so I thought it best to leave it to them to do incase I fiddle and break it further and booked the engineer to come out. The engineer came out a few days later and found that there was an issue with something that's located outside further down the street I live on, which was causing the broadband issue BT detected. I guess it was just a lucky coincidence that it was around the same time the wire snapped off, so the engineer fixed the issue on the street and also fixed the wire/box for me 🙂