Boardband not working

[estapenn]

Hi all, have you got any problems with BT boardband in IG10 area?  Thanks.  

[Keith_Beddoe]

Visit https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

Also make sure you have dial tone on your phone.

[estapenn]

Hello Keith, 

I have dail tone and checked that at BT level everything was fine and the bill was paid.    My BT hub box just kept flashing orange light all of a sudden.... i have now switched it off for a bit and see if that helps.  

[Keith_Beddoe]

Dial 17070 and make sure the number read back, matches your phone number.

[estapenn]

Yep. Checked. Right number. 

May i ask what is the usual cause of sudden loss of connectivity. I have touched the box nor the cable at all!! Very annoying 

[Keith_Beddoe]

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@estapenn wrote:

Yep. Checked. Right number. 

May i ask what is the usual cause of sudden loss of connectivity. I have touched the box nor the cable at all!! Very annoying 

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It could be anything, but its worth checking your own internal connections by trying the test socket which is located on your master phone socket.

[estapenn]

I managed to speak to BT and need to wait for a new box and engineering to come.  While I am waiting, how good do you think a pay as you go dongle will be as a temporary fix for connecting a desktop to wifi?  Thanks