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Message 1 of 7

Boardband not working

Hi all, have you got any problems with BT boardband in IG10 area?  Thanks.  

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Message 2 of 7

Re: Boardband not working

Visit https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

Also make sure you have dial tone on your phone.

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Message 3 of 7

Re: Boardband not working

Hello Keith, 

I have dail tone and checked that at BT level everything was fine and the bill was paid.    My BT hub box just kept flashing orange light all of a sudden.... i have now switched it off for a bit and see if that helps.  

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Message 4 of 7

Re: Boardband not working

Dial 17070 and make sure the number read back, matches your phone number.

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Message 5 of 7

Re: Boardband not working

Yep. Checked. Right number. 

May i ask what is the usual cause of sudden loss of connectivity. I have touched the box nor the cable at all!! Very annoying 

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Message 6 of 7

Re: Boardband not working


@estapenn wrote:

Yep. Checked. Right number. 

May i ask what is the usual cause of sudden loss of connectivity. I have touched the box nor the cable at all!! Very annoying 


It could be anything, but its worth checking your own internal connections by trying the test socket which is located on your master phone socket.

 

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Message 7 of 7

Re: Boardband not working

I managed to speak to BT and need to wait for a new box and engineering to come.  While I am waiting, how good do you think a pay as you go dongle will be as a temporary fix for connecting a desktop to wifi?  Thanks 

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