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CK1968
Beginner

on ‎17-08-2020 13h51

1,466 Views
Message 1 of 3

Broadband Failure

Hello, 

I live in the IG1O area of London. During the thunderstorms this morning our broadband failed. My router has a solid orange line and the “broadband” icon is flashing red.

I have tried to restart the router to no avail.

The service status on the BT website for my phone number is unclear. The banner states there could be a broadband outage in my area which BT are trying to fix, but it lists this issue as one from the 12 August.

Could the status of my service be confirmed please?

 

 

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎17-08-2020 17h35

1,450 Views
Message 2 of 3

Re: Broadband Failure

This is a customer help customer forum. Your post does not go to BT

does you phone have a dial tone?



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CK1968
Beginner

on ‎17-08-2020 18h11

1,439 Views
Message 3 of 3

Re: Broadband Failure

Thank you for replying - I have received replies from BT staff before when I have posted in the BT fora. I have I chosen the wrong section?

And yes, I do have dial tone.
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