Broadband Performance / No recourse of action

[cjbev]

No, nothing like that. I have to say im 90% convinced something changed outside the property but trying to convince BT that is proving problematic....

[Keith_Beddoe]

What is your upstream noise margin, as that would give a much better indication of the available bandwidth?

If you are connecting at 800Kbs, and your upstream noise margin was high, then I would suspect either a configuration issue, or a high error rate which is causing DLM to keep the speed down.

[cjbev]

13.1 / 10.4 - I dont know if thats bad or good lol

[licquorice]

Can you post a screenshot of the complete stats page please?

[Keith_Beddoe]

13.1dB  upstream is bad, which is why your connection speed is low. There is plenty of bandwidth that is not being utilised, but that could be down to a high error rate.

Unfortunately the home hub cannot display that information, and it can only be seen from the BT end.

[licquorice]

10.4 downstream is also very bad, something not right. Not sure the Openreach engineer was very diligent in trying to find the fault.

[cjbev]

[licquorice]

Definitely a problem with the line, the maximum data rate speeds are the speeds you should be getting. Is there any noise on your line with a quiet line test 17070?

[Keith_Beddoe]

The max data rate is 4.136Mbs, so there is plenty of bandwidth, but your connection time is only 2 hours and 25 minutes, why is that?

If you have been restarting the home hub to get a better speed, then that will be seen as a fault, and DLM will reduce the connection speed.

As I have said, it could be a high error rate causing the rate reduction, but only someone from BT could look at the performance monitors.

[cjbev]

Hello,

Yes I rebooted it earlier but it hadn't been rebooted for about 7 days before.