cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,484 Views
Message 1 of 12

Broadband Speed

Why does everyone else in my Post Code of only about 10 houses are, according to the BT dashboard, able to get 20-36MB whereas it only shows 3-6MB for my address. We have FTTC which is within a few hundred metres of the house. Calls to BT's 150 this afternoon proved fruitless. Anyone any thoughts on the subject? Regards SC

0 Ratings
11 REPLIES 11
1,480 Views
Message 2 of 12

Re: Broadband Speed

Are you currently with BT? If so enter your phone number HERE and post the result, remove number before posting.

What's a BT dashboard?

0 Ratings
1,474 Views
Message 3 of 12

Re: Broadband Speed

Hi, Yes I've a BT landline which supports 3MB download and 0.9MB upload. The 'dashboard' is on BT's sales site where post code can be entered to determine available speeds. 

The local cabinet was upgraded last year to FTTC status. Friends in adjacent post code and similar distance from it are able to get typically 10-18MB download.

As suggested details of line.

StewartC_0-1602355311082.png

Regards SC

0 Ratings
1,458 Views
Message 4 of 12

Re: Broadband Speed

You can see from the checker you speed is about 6mb. Was that using your phone number?

which exchange and cab?  

Can you try checker with neighbours phone number or address



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
1,444 Views
Message 5 of 12

Re: Broadband Speed

Hi, Yes that was using my phone number. The exchange is Dursley and it's Cabinet 1. I have my immediate neighbour's number so I'll give a try.

Regards, SC

 

0 Ratings
1,393 Views
Message 6 of 12

Re: Broadband Speed

Hi, I've checked an adjacent property which has the same exchange (Dursley) and Cabinet (cabinet 1) and this is the result:

StewartC_0-1602408478994.png

And this is mine:

StewartC_1-1602408560157.png

Are there any clues as to why fibre isn't available?

Regards, SC

0 Ratings
1,386 Views
Message 7 of 12

Re: Broadband Speed

@StewartC 

You are too far cable distance, from the cabinet, to get a faster VDSL connection.  BT seem to want to call this a "fibre" connection, which is not technically correct.

Openreach have not provided FTTP as an option at the moment, so you are stuck with VDSL or ADSL, as the speed is about the same. I see you are on ADSL at the moment.

0 Ratings
1,366 Views
Message 8 of 12

Re: Broadband Speed

just for interest the neighbours connection is very low compared to the dslchecker estimate



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
1,343 Views
Message 9 of 12

Re: Broadband Speed

Hi Keith, I can actually see the cabinet across the valley from me and having in the past walked most of the local cable routes when the village was negotiating with Openreach to get the FTTC status so see based on the BT chart below what we in the locale might get in terms of the MBs. My cable route is approx 1km so I'd expect of the order of 20-25MB.

Any further thoughts?

Regards, SC

Chart of BT FTTC speed against distance from the street cabinet

StewartC_0-1602435941169.png

 

0 Ratings
1,318 Views
Message 10 of 12

Re: Broadband Speed

Unless the cable is on poles all the way from the cabinet to your home you have no idea how the cable runs or how long it actually is. Cables seldom run the shortest route .  

For example I know the length of my cable from the cabinet as it is visible on poles right from the cabinet to my home

I can't see BT helping as your conenction speed is as expected from the dslchecker



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings