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Message 1 of 16

Broadband and line 7days without

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Hi .we have had good service from bt till now. Our line and broadband was down, an engineer from Openreach came the next day fixed things and that worked till midnight when everything went down again. We contacted BT and now for over the week no turn up from anyone except txt  messages that the line is working their end...nobody has touched anything. We have rebooted and still the same. They asked to rebook an engineer but customer services insists nothing can happen until they resolve the 1st issue. Where do we go from here. 

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Message 2 of 16

Re: Broadband and line 7days without

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@jaafa50 

Do you have a working telephone service? 

You need to plug in a phone and check for a dialling tone.

Kind Regards
CJT80
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Message 3 of 16

Re: Broadband and line 7days without

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Hi CJthanks for your reply

Line is dead . No ring tones at all. I've rebooted the broad band and it goes through the system and ends up with the orange light

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Message 4 of 16

Re: Broadband and line 7days without

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@jaafa50 

Just to be 100% sure, what socket type do you have?

Socket Types.jpg

 

Kind Regards
CJT80
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Message 5 of 16

Re: Broadband and line 7days without

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which master socket do you have

Keith_Beddoe_0-1577035081757.jpegMaster socket types.jpeg



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Message 6 of 16

Re: Broadband and line 7days without

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@imjolly 

Snap... how mad is that.  I prefer the pic you use.

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CJT80
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Message 7 of 16

Re: Broadband and line 7days without

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Hi I have no 7

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Message 8 of 16

Re: Broadband and line 7days without

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Hi just replied to imjolly  . I've got no 7 per his pics

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Message 9 of 16

Re: Broadband and line 7days without

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@jaafa50 wrote:

Hi I have no 7


Connect it up as shown below, and see if you get dial tone and broadband, as those master sockets are known to give problems.

NTE 5C Test socket checkNTE 5C Test socket check

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Message 10 of 16

Re: Broadband and line 7days without

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Hi Keith

I have an open reach double socket cover.

The broadband lead comes out of the left side and phone socket on the right . I've taken these both out and put them in again . There are no screws that hold the whole of the master socket together.  

Any ideas.

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