Broadband availability check - what does this mean?

[imjolly]

the other dslchecker results also had no FTTC available and the adsl was very low suggesting long way from exchange so your parents connection must be even lower

the 'waiting list' showing on dslchecker suggests there are no more connections available at present and you need to wait for openreach to increase connection availability before your parents can get FTTP.  Just because your parents neighbour has FTTP from pole in garden just shows FTTP is available if there was any connection left but there is not hence 'waiting list'

[diginoz]

@imjolly thanks again.  Where am I going with this you might ask. My parents are suffering from dropouts as they have noted they see a red glow off their Smart Hub quite often.  I was trying to hook them up with a streaming service as my Dad, not particularly well at 85, might as well watch something he might enjoy. I also Facetime them from Aus when it works.  Although they have some technology they really are only able to answer calls with it, so would not be able to run any tests or go through BTs "online!!!" troubleshooting guide. I have authorised access to their BT account but I can't do much from there.  However when presented with the following plan information I thought it didn't look right. So started digging around online and in the forums.

I've raised a formal complaint regarding this Broadband unlimited plan, I'm really at a loss how anyone could claim this is even a broadband service let alone take someones pension for the priviledge.

Any thoughts on how to get BT to thoroughly check the service without stinging them for a technician callout?

[imjolly]

as I said already from dslchecker it would appear that your parents are a long way from the exchange hence why the adsl speed is so low or almost non existent.   there is no FTTC available - fibre to the street cab and normal copper to the home - but there is FTTP available for the phone number but unfortunately according to dslchecker there is a waiting list for connections.  this is up to openreach when or if the increase number of connections and nothing to do with BT Retail or any ISP

you can try phoning the FTTP TEAM on 08005874787 but I doubt they can do anything as long as dslchecker shows waiting list