Broadband availability checker confusion

[licquorice]

I think the problem is that although it is the dedicated number for the FTTP team, it gets diverted to the standard CS options when busy.

[someuser08]

Ah, that explains it! So it should directly to them without any options? I'll keep trying then...

[jac_95]

I think I know why in some cases where users can get FTTP but not the 500 and 900 products. This can be due to:

• some areas where their head end exchange still uses ECI based Optical Line Termination (OLT)
• Backhaul capacity issues
• Headend exchanges not yet upgraded to newer equipment that can utilise the faster  Gigabit G-PON  standards

These will be upgraded over time 

[someuser08]

Yes, I'm aware, however in our case 300 is not showing up either...

[jac_95]

@someuser08 BT Consumer don't offer a FTTP 300 product.

It's just Full Fibre 1 (up to 50Mb), Full Fibre 2 (up to 74Mb), Full Fibre 100 (up to150Mb), Full Fibre 500 (upto 500Mb), Full Fibre 900 (upto 900Mb)

[someuser08]

@jac_95  

This is news to me! According to this page is/was available for £39.99:

https://www.bt.com/campaign/full-fibre-240

(products for me listed there as Fibre Essential, Fibre 1, Full Fibre 100, Full Fibre 300)

If it's true that 300 is no longer available then it explains some things, but means I'll be migrating off BT shortly...

[jac_95]

Maybe a recent product refresh* still worth callings sales to see if they can offer the full fibre 300 if still on oneview. 

*https://www.ispreview.co.uk/index.php/2021/08/isp-bt-makes-uk-fttp-home-broadband-packages-even-chea...

[E1234TJ]

Thanks. I called this number and they said Full fibre 300 was available at my property for £39.99.

[someuser08]

@E1234TJ 

Did you manage to get through directly to the FTTP team? Every time I dial it I get to generic CS options...

[E1234TJ]

Yeah I also got taken to the normal customer support. I just asked the guy what the maximum speed I could get was and provided the needed information, he said I was able to get the full fibre 300 package for 39.99, then he asked me what I was going to use the internet for and a few other questions.