Broadband down - BT messing us around.

[pippincp]

BT don't have any "special" engineers. It is not acceptable to be without bb for several weeks, hence automatic compensation.

Hopefully the mods will step in for you and get it resolved.

[crazygoldfish]

It was a fibre engineer who pretty much connected the fibre to a test box and measured the light power.

I am 6 months into a contract, if it’s not fixed tomorrow or reasonable ETA on a fix.   Then calling accounts to get my account closed with no penalty as they are unable to provide me with any service.

Completely raging !

[DanielS]

Hi @crazygoldfish,

I am sorry to see that we haven't been able to get you connected yet. I am also sorry to see that two complaints were raised on your account which only added more confusion.

I would like to take a look into your order and find out who is handling it and find out what's happening in general. I've sent you a private message with some information that we need.

Thanks

DanielS

[crazygoldfish]

So coming up on day 7 with no internet connection.

Called this morning to be told engineers are working on it and we should have our connection back by afternoon.

Called this afternoon  to be told that the engineers had been reconnecting people at the exchange and we should be up & running.

Another engineer visit booked for this Wednesday.  

Completely rubbish service!

Any advice or ideas would be welcome.

[pippincp]

Have you responded to the mods PM?

[iniltous]

What is the status of the LED’s on the ONT , ( Optical Network Termination )  is the LOS lit ( LOS of signal -red led ) or the PON light , green or flashing green ?

Did you ever speak to the FTTP team on the number given ?

[crazygoldfish]

Spoiler

Yes replied to mods

[crazygoldfish]

ONT has been replaced 3 times and they tried 3 different routers.

the Service has been fully rebuilt from scratch.

The issue was down to my service being placed on another server that was kin commissioned.

Engineers are saying at all the repairs are complete and there’s no errors showing.

[crazygoldfish · Accepted solution]

So my internet came on at 00:45 this morning.

Which is roughly the same time it went down the week before !

[PaddyB]

Hi @crazygoldfish,

Thank you for posting back to let us know. I can see that @DavidM is dealing with your case and I'll get him to follow up with you this afternoon when he is back in the office.

Thanks,

Paddy