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Message 1 of 2

Broadband dropping out every few minutes

I have a BT Smart Hub 2. 

My hub is dropping out every few minutes, and nothing I do has solved this problem. There was a lot of noise on my phone this morning, the cable was originally running under the carpet through the gap in the corner of the door (so I could have it on the landing) but I have set the phone up now, next to the phone socket and the line is now clear. This has not fixed the broadband problem however. 

I have unplugged absolutely everything from the hub, and I have unplugged the phone. I have tried running just the hub through the test socket but nothing works. I have also changed the adsl cable to the Hub. I have checked if there are issues in my area, and there are not. 

any ideas?

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Message 2 of 2

Re: Broadband dropping out every few minutes

Hopefully it’s sorted itself. 

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