I've just complained to BT online as follows:
"We have Halo 3+ and have had a technician visit and he did everything he could to get the system optimal. We have a new smart hub. An Openreach engineer visited on 5th July 2021 as there was supposedly a fault on the line. He could not find a fault on the line. He said he would swap things around in the Openreach box down the road which should fix the issue.
The broadband has dropped constantly over the following couple of days. Here are some of the dates and times. 7th July - 14:39 / 14:47 / 16:23 / 16:35 / 16:37 / 16:52 / 18:57 / 19:01 / 19:04 / 20:18 / 22:40 / 23:06 8th July - 12:41 / 13:45 / 14:35 / 14:40 We are paying a lot of money for this service and you are not providing the service we are paying for.
You need to sort this out. It has been a terrible service for years. You keep telling me it is because we are far from the exchange. I suggest you provide fibre to the house then.
I would like this issue resolved as a matter of urgency. I am working from home and cannot operate effectively when the broadband keeps dropping out."
Any help would be gratefully received. If the technician and engineers can't seem to fix it then what the heck am I supposed to do?!
