Broadband slower than surrounding houses

[ksp100]

Hi,

I was one of the first in our street to connect through Infinity, first at 38mpbs and then upgraded to 76mpbs, although i don't think I ever got an actual download speed above about 67mbps. We are connected via an underground cable.

We had a few problems on the phone line before Christmas with crackles but after a few days it cleared (did someone else report something or did it 'dry out' - don't know!) and therefore I never pursued it.

At that time, I looked at the broadband speed and noted it was lower than previously. My router now consistently says I am connecting as follows:

Line Statistics
	Downstream             Upstream                 Actual Rate 54997 Kbps 11329 Kbps Attainable Rate 59837 Kbps 11329 Kbps

If I use the bt wholesale broadband checker website, I get the following info:

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low        VDSL Range A (Clean) 

VDSL Range B (Impacted) 

70.8	49	19.3	12.7	44	Available	Available	--
68.7	44	19	11.5	35	Available	Available	--

If I use it to view searching by address, I get the same info. If I search for immediate neighbours either side, I get the same details, but if I search for an address a few doors up or down, or those on the opposite side of the street, and they are all still on the same cabinet, they get this:

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low      VDSL Range A (Clean) 

VDSL Range B (Impacted) 

80	60	20	19	54	Available	Available
79.5	55	20	17	46.9	Available	Available

Does this imply something wrong with the cabling to our little section of the street? I should add that as fttc is not planned by openreach to our area, an independent company in the South East has recently installed it to the town. Our set of house numbers are not included in the list of those that can 'have' it, which implies they know something!

Any suggestions on what to do? I can imagine the first response on a call centre will be that you are getting what the line claims it can deliver. But it appears the claim drops to match the condition of any connection?

Thanks for any help or suggestions.

Kevin

[ksp100]

Not quite sure why this was moved as it is about a FTTC broadband connection not FTTP, but anyway, I spotted an error in my original email. Where I said "I should add that as fttc is not planned by openreach to our area..." I meant to say "I should add that as fttp is not planned by openreach to our area...".

[licquorice]

Not entirely sure what you mean about not getting FTTC, you currently have an FTTC connection.

Are you a BT broadband customer?

You can't compare the estimated speeds of houses that are a different distance from the cabinet, just  few metres makes a difference.

You appear to be on a 55M downstream profile (but oddly the Upstream figure doesn't tally) with a maximum possible speed of approx 60M. Either you are on an incorrect profile or DLM has intervened and capped your speed.

[licquorice]

Posts crossed, I moved your post as the board you posted on is for ADSL, you have a VDSL (FTTC) connection and this is the correct board for FTTC and FTTP.

[ksp100]

Sorry for the confusion - I thought the BT Fibre broadband was just for FTTP; my bad!

Yes, I am a BT Broadband customer.

Why would the downstream speed not try to increase up to something close to the line capacity (i.e. 60mpbs)? My router last reconnected itself  127 hours ago and prior to that I think it got to about 600hours (although it could be the timer in the router just reset rather than the line!). If it helps, I can post the DSL line stats.

Equally, why would the upstream hit the attainable rate of 11mbps and the line not think it is capable of more?

[pippincp]

A line is not capable of thinking. You will get the speed the characteristics of your line support barring any fault.

Full line statistics would indicate if there was a problem.

[ksp100]

Line stats from the router (Draytek 2762).

ATU-R Information
	Type:	VDSL2
	Hardware:	Annex A
	Firmware:	07-07-09-05-01-07
	Power Mngt Mode:	DSL_G997_PMS_L0
	Line State:	SHOWTIME
	Running Mode:	17A
	Vendor ID:	00000000 00000000
ATU-C Information
	Vendor ID:	b5004244 434da4a1 [BDCM]
Line Statistics
	Downstream             Upstream                     Actual Rate 54997 Kbps 11329 Kbps     Attainable Rate 59817 Kbps 11329 Kbps     Path Mode Fast Fast     Interleave Depth 1 1     Actual PSD 7. 6 dB 12.4 dB                           Near End                  Far End                        Trellis ON ON     Bitswap ON ON     ReTx 0 1     SNR Margin 7 dBdB 6dB     Attenuation 19 23 dB     CRC 63 1983     FECS 0s 10967s     ES 16s 1699s     SES 0s 1s     LOSS 0s 1s     UAS 28s 1165s     HEC Errors 0 0     RS Corrections 0 0     LOS Failure 2 2     LOF Failure 0 0     LPR Failure 0 2     NCD Failure 0 0     LCD Failure 0 0     NFEC 254 32     RFEC 16 16     LYSMB 3044 16

[licquorice]

As already stated, your line is either mis-provisioned at the old fibre1 download cap or DLM has banded your line at some point due to instability

[imjolly]

nothing in the stats that shows internet connection time not system connection time which is different

[ksp100]

Is this what you are meaning? System up for 32 days. Connection for 129 hours. I have blanked the WAN IP address.

Physical Connection

System Uptime: 32days 19:1:30

IPv4

IPv6

LAN Status
IP Address	TX Packets	RX Packets	Router Primary DNS:	Router Secondary DNS:
192.168.10.1	371,120,419	147,516,158	81.139.57.100	81.139.56.100

WAN 1 Status	>> Drop PPPoE
Enable	Line	Name	Mode	Up Time
Yes	VDSL2		PPPoE	129:25:20
IP	GW IP	TX Bytes	TX Rate(bps)	RX Bytes	RX Rate(bps)
81.xxx.xxx.36	172.16.10.30	7 (GB)	5.12 K	84 (GB)	4.81 K

WAN 2 Status
Enable	Line	Name	Mode	Up Time
No	Ethernet		---	00:00:00
IP	GW IP	TX Bytes	TX Rate(bps)	RX Bytes	RX Rate(bps)
---	---	0 (B)	0	0 (B)	0

WAN 3 Status
Enable	Line	Name	Mode	Up Time	Signal
Yes	USB		---	00:00:00
IP	GW IP	TX Bytes	TX Rate(bps)	RX Bytes	RX Rate(bps)
---	---	0 (B)	0	0 (B)	0

Line 1 Information      (VDSL2 Firmware Version:  779517_A/B/C   with Vectoring support )

Profile	State	UP Speed	Down Speed	SNR Upstream	SNR Downstream
17A	SHOWTIME	11,329 (Kbps)	54,997 (Kbps)	6 (dB)	7 (dB)