Good evening
Please would someone help me and if possible take my case on. I am literally at the end of my tether.
On 16/04/2021 an engineer came and stated that I had no landline which caused my broadband to severely drop. Don't know the reason why at the time, but it was 'fixed'. Everything was fine until now....
Fast forward 03/12/2021 and now the same thing has happened again. Engineer visited on 07/12/2021, did tests, all ok, no problem my end I was told and he fixed it etc. He stated that I had no landline.
BT monitored for 3 days and apparently it was ok.
This evening, 15/12/2021, the same thing has happened again, my speed dropped. I put my phone in the test socket, no dialling tone nothing.
I reported it via online/phone/sms. The 'track fault' status says, no calls in/out even though the online diagnostics said nothing was wrong! So, quite clearly, it is a phone/broadband fault like the ones before.
I now have to call at 8am tomorrow or wait until they contact me, but I would like the problem solved permanently once and for all because there is something wrong now. They will send an engineer who will come, fix it but I am afraid that the issue will happen all over again.
Please would someone help me?
I have a landline number, but I don't have a phone plugged in and don't use it. I just bought a cheap one as I have had problems in the past back in 2018-2019.
