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Broadband speed
Download speed only 6.31Mbs very slow for fibre broadband.
Why is this?
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Re: Broadband speed
you are not getting your bits and bytes mixed up are you?
post hub stats advanced settings then technical log information
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Re: Broadband speed
No
should be between 12-20Mbs according to Bt blurb,That's what I'm paying for.
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Re: Broadband speed
Post hub stats.
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Re: Broadband speed
Not sure what you require with "Post hub stats"
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Re: Broadband speed
please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
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Re: Broadband speed
Stats from router BT Hub5
What other info do you want.Did quiet line test with cordless phone......no sound whatsoever.!
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Re: Broadband speed
as I posted if you have hh5 then go troubleshooting then helpdesk and post the page of hub stats
also post info from link I posted so can see what your expected speed range is to compare against hub stats
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Re: Broadband speed
Broadband observed speeds. Downstream 6.4 Upstream 0.63. Readings taken from Broadband Availability Checker.
Gone into trouble shooting & it reads "your hub is connected correctly to broadband service"
tried again same result.
obviously BT are not keeping to their contractual terms for Broadband Speed &I need it put right
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Re: Broadband speed
when you go to troubleshooting you then need to go to heading helpdesk and you should see a page of stats connection time, speed down and up, noise margin, attenuation etc
need to enter phone number and post results https://www.broadbandchecker.btwholesale.com/#/ADSL
need this information before can try and help you
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