Broadband speed

[Johnh007]

Download speed only 6.31Mbs  very slow for fibre broadband.

Why is this?

[imjolly]

you are not getting your bits and bytes mixed up are you?

post hub stats advanced settings then technical log information

[Johnh007]

No

should be between 12-20Mbs according to Bt blurb,That's what I'm paying for.

[pippincp]

Post hub stats.

[Johnh007]

Not sure what you require with "Post hub stats"

[imjolly]

 please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

[Johnh007]

Stats from  router BT Hub5

What other info do you want.Did quiet line test with cordless phone......no sound whatsoever.!

[imjolly]

as I posted if you have hh5 then go troubleshooting then helpdesk and post the page of hub stats

also post info from link I posted so can see what your expected speed range is to compare against hub stats

[Johnh007]

Broadband observed speeds.     Downstream 6.4 Upstream 0.63. Readings taken from Broadband Availability Checker.

Gone into trouble shooting & it reads "your hub is connected correctly to broadband service"

tried again same result.

obviously BT are not keeping to their contractual terms for Broadband Speed &I need it put right

[imjolly]

when you go to troubleshooting you then need to go to heading helpdesk and you should see a page of stats connection time, speed down and up, noise margin, attenuation etc

need to enter phone number and post results  https://www.broadbandchecker.btwholesale.com/#/ADSL

need this information before can try and help you