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Message 1 of 11

Broadband speed

My broadband speed is absolutely appalling - just upgraded to fibre Halo 1 and the highest speed I’ve managed to get is 8 mbps. This cannot be normal - surely something can be done?

B4E1B7C8-C0CD-4DFF-828D-5939C3B94679.jpegthe BT speed checker won’t even run....

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Message 2 of 11

Re: Broadband speed

@Ali-2020 

To see what speeds are available to you, please enter your phone number into this form, and display the results here, omitting your phone number.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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Message 3 of 11

Re: Broadband speed

halo is just an add-on benefit and does not increase or decrease connection speed



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Message 4 of 11

Re: Broadband speed

Thanks: 

64E48E56-82E4-4157-8711-A95F007253B4.png

2508A299-9E47-4029-A62C-F5755F4E2AB3.png

  

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Message 5 of 11

Re: Broadband speed

speed certainly low - quiet line test?



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Message 6 of 11

Re: Broadband speed

Probably one wire disconnected on incoming line, or home hub plugged into the wrong place and is being filtered.

 

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Message 7 of 11

Re: Broadband speed

Quiet line test - very faint static.....
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Message 8 of 11

Re: Broadband speed

@Keith_Beddoe Thanks. The phone and the hub attach to the same phone socket via a white box connector with DSL472 on it. Could that be the problem?

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Message 9 of 11

Re: Broadband speed

What does your master phone socket look like? If its 5 6 or 7, then you must not use a filter. The home hub must plug directly into the broadband socket, and the phone into the phone socket.

 

 

Keith_Beddoe_0-1577035081757.jpegKeith_Beddoe_1-1577035100602.jpeg

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Message 10 of 11

Re: Broadband speed

Hi, it’s a 1 or 4 but thanks for your help, they have run some checks and are getting an engineer to do some checks. 

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