Broadband speed

[Ali-2020]

My broadband speed is absolutely appalling - just upgraded to fibre Halo 1 and the highest speed I’ve managed to get is 8 mbps. This cannot be normal - surely something can be done?

the BT speed checker won’t even run....

[Keith_Beddoe]

@Ali-2020 

To see what speeds are available to you, please enter your phone number into this form, and display the results here, omitting your phone number.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

[imjolly]

halo is just an add-on benefit and does not increase or decrease connection speed

[Ali-2020]

Thanks: 

  

[imjolly]

speed certainly low - quiet line test?

[Keith_Beddoe]

Probably one wire disconnected on incoming line, or home hub plugged into the wrong place and is being filtered.

[Ali-2020]

Quiet line test - very faint static.....

[Ali-2020]

@Keith_Beddoe Thanks. The phone and the hub attach to the same phone socket via a white box connector with DSL472 on it. Could that be the problem?

[Keith_Beddoe]

What does your master phone socket look like? If its 5 6 or 7, then you must not use a filter. The home hub must plug directly into the broadband socket, and the phone into the phone socket.

[Ali-2020]

Hi, it’s a 1 or 4 but thanks for your help, they have run some checks and are getting an engineer to do some checks.