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thechosen1
Aspiring Contributor

on ‎09-09-2020 17h57

1,345 Views
Message 1 of 6

Broadband upgrade

Hi all, 

My fibre broadband is due to be upgraded from 76mbps to 500. Just done a speed test and it hasn't upgraded yet. Do I need my bt smart hub plugged in for the upgrade, as I'm currently not using it and using a linksys tri-band ax5300 instead.

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5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage

on ‎09-09-2020 18h27

1,338 Views
Message 2 of 6

Re: Broadband upgrade

Do you have FTTC and are upgrading to FTTP?

have you had the ONT installed?

ONT fttp_small_ont_2019.jpg



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thechosen1
Aspiring Contributor

on ‎09-09-2020 18h29

1,336 Views
Message 3 of 6

Re: Broadband upgrade

I have fttp and the ont for nearly 2 years, I just wanted the speed upgrade but it hasn't happened yet.
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imjolly
Distinguished Sage
Distinguished Sage

on ‎09-09-2020 18h47

1,322 Views
Message 4 of 6

Re: Broadband upgrade

When was the upgrade activation date? You don't need to connect the hub for your connection to upgrade 

if upgrade date passed then phone FTTP TEAM 08005874787 and ask



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thechosen1
Aspiring Contributor

on ‎09-09-2020 18h55

1,314 Views
Message 5 of 6

Re: Broadband upgrade

Before midnight on 9th September. I figure that would of been this morning but maybe it means tonight 🤔
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pippincp
Distinguished Sage

on ‎09-09-2020 18h58

1,307 Views
Message 6 of 6

Re: Broadband upgrade

@thechosen1Midnight always comes after mid -day.