Broadband upload speed?

[Devonboy]

I have fibre to the cabinet but aluminium access cables so broadband speed has never been great. However whilst the download speed is near the upper limit, the upload speed has always been less than half of the upper limit. I have asked BT before and been told all is working ok. The speed tester also states everything is working as it should but the figures do not seen correct to me. Any ideas?

Results from BT Speed Test:

Basic Performance Test -
Time Stamp Latency Download Upload
Wednesday 7 October 2020 | 17:21:25 20 Ms 24.32 Mbps 4.48 Mbps
Advanced Performance Test -
Download Test
Download speed achieved during the test was 24.32 Mbps
For your connection, the acceptable range of speeds is 18.19-25.99 Mbps
Your DSL Connection Rate: 0 Mbps(DOWN-STREAM),0 Mbps(UP-STREAM)
For your connection, the maximum achievable download speed is 25.99 Mbps
IP Profile for your line is 25.99 Mbps
Upload Test
Upload speed achieved during the test was 4.48 Mbps
For your connection, the maximum achievable upload speed is 10 Mbps
IP Profile for your line is 10 Mbps
Summary Advanced Performance Test -
Result Message
We were unable to identify any performance problem with your service at this time.It is possible that any
problems you have experienced may have been caused by traffic congestion or by a server responding
slowly. Please visit the Speed Test Guidance if you are unable to understand the test results.

[imjolly]

The up profile and speed are standard and same for all customers on fibre 1 just as it is set at 20mb for fibre 2

can you post stats from your hub/router. If sh2 then advanced settings then technical log information 

[Devonboy]

Is this the info you requested?

This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+084316+NQ65232784

Firmware version:

SG4B1000E020

Firmware updated:

20-Mar-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

6 Days, 3 Hours 19 Minutes 10 Seconds

Data rate:

4.80 Mbps / 26.85 Mbps

Maximum data rate:

4664 / 29593

Noise margin:

5.9 dB / 4.6 dB

Line attenuation:

44 dB

Signal attenuation:

25.9 dB / 44 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

7 GB Uploaded / 25 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-QFS3

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-QFS3

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

24:20:C7:99:A7:3F

Software variant:

-

Boot loader:

7.33.1

[imjolly · Accepted solution]

From your stats you are a long way from the street cabinet but your connection speed up/down looks ok and round about the max attainable

[Devonboy]

Many thanks for the reply. Not sure we are actually that far from the street cabinet but we are served by crappy aluminium cables. Will have to wait for a future solution as we are at the end of a cul-de-sac, no ducts laid by the original developers & cable just buried in the ground so no easy upgrade option.