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awake84
Aspiring Contributor

on ‎24-02-2021 10h12

2,450 Views
Message 11 of 22

Re: Bt Broadband Router restarting at least 3 times a day.

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I'll buy a cheap one today and test it! 

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awake84
Aspiring Contributor

on ‎25-02-2021 12h34

2,437 Views
Message 12 of 22

Re: Bt Broadband Router restarting at least 3 times a day.

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Hello. I have done the quiet line test on the master socket ( it s the n.2 style actually) and i can hear like playing an old vinyl. So it s not silent. The router is connected on a n.4 style socket through a filter. Hope you can give some advice . Thank you 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎25-02-2021 13h00

2,434 Views
Message 13 of 22

Re: Bt Broadband Router restarting at least 3 times a day.

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If you can hear noise on quiet line test which should be silent the need to report phone fault to 151



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awake84
Aspiring Contributor

on ‎26-02-2021 14h16

2,400 Views
Message 14 of 22

Re: Bt Broadband Router restarting at least 3 times a day.

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Hi. I have reported the fault and I will be contacted by an engineer. After some tests they have done it looks like they have reduced the broadband. Data rate is 6.65 mbps compared to 22 mbps I used to have an hour ago! 

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DavidM
Moderator-Retired

on ‎01-03-2021 16h25

2,383 Views
Message 15 of 22

Re: Bt Broadband Router restarting at least 3 times a day.

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Hi @awake84  and thanks for posting.

Has the engineer been yet? If so have you noticed any improvement?

Cheers

David

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awake84
Aspiring Contributor

on ‎03-03-2021 0h02

2,373 Views
Message 16 of 22

Re: Bt Broadband Router restarting at least 3 times a day.

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The engineer has only called me and said to test the router on the master socket for a few days but I still have trouble . I am not sure if i have to call him back or he is going to call me. 

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awake84
Aspiring Contributor

on ‎11-03-2021 9h45

2,313 Views
Message 17 of 22

Re: Bt Broadband Router restarting at least 3 times a day.

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Hi, just a quick update. The engineer came and found no issues with my line. So I will have a new router delivered today. Apparently the same model I currently have. Hopefully that would fix the issue.

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RobbieMac
Moderator-Retired

on ‎11-03-2021 9h50

2,310 Views
Message 18 of 22

Re: Bt Broadband Router restarting at least 3 times a day.

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@awake84 wrote:

Hi, just a quick update. The engineer came and found no issues with my line. So I will have a new router delivered today. Apparently the same model I currently have. Hopefully that would fix the issue.

Thanks for the update @awake84 

Keep us posted on how your broadband is performing when you have the replacement Hub connected.

Cheers,

Robbie

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awake84
Aspiring Contributor

on ‎11-03-2021 14h53

2,297 Views
Message 19 of 22

Re: Bt Broadband Router restarting at least 3 times a day.

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Hello, I just had the new router delivered. Data Rate is still low,according to the Technical Log. (max speed is around 7mbps) . So I can't say if this can fix the dropping until speed is higher. Is it due to the fault currently open? 

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awake84
Aspiring Contributor

on ‎18-03-2021 8h13

2,186 Views
Message 20 of 22

Re: Bt Broadband Router restarting at least 3 times a day.

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Hi there. I have been told by BT my speed has been capped. The situation is still the same after a week and after a couple of calls, I still haven't had a phone call from the engineer..

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