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xeneldix
Beginner

on ‎03-12-2021 12h40

634 Views
Message 1 of 2

Bt Sport + Chromecast "Sorry you haven't enabled BT Sport casting yet (error code VC550)"

Hi,

I recently moved from BT Mobile to EE with BT Sport Ultimate included. This was done via a BT salesman (I know BT selling EE, but hey, not entering into why one company sells services of another).

One of the reasons for moving (and a slight increase in cost) was to get Ultimate, which would allow me to cast or use the app on my smart TV.

But after changing, linking my EE and BT ID, seems to cast still not available...

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1 REPLY 1
NeilO
Moderator
Moderator

on ‎06-12-2021 11h08

561 Views
Message 2 of 2

Re: Bt Sport + Chromecast "Sorry you haven't enabled BT Sport casting yet (error code VC550)&qu

Hi, @xeneldix I'm sorry to see you're having problems with your BT sport subscription. As it's provided as part of your EE service I'm sorry BT can't offer you support with this.

I'd recommend contacting EE as they will need to ensure that your ultimate subscription has been linked to your BT ID.

Thanks

Neil

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