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Re: Bt hub
You wouldn't have been able to do it by accident, and it is not done on the hub.
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Re: Bt hub

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Re: Bt hub
Factory reset the hub and then switch Smart Setup again, the hub may be new but that doesn't mean it's above suspicion

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Re: Bt hub
Is it the devices with a static IP connection that are not working?
TalkTalk default gateway is 192.168.1.1, BT use 192.168.1.254

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Re: Bt hub
But that would need to be set on the devices though.

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Re: Bt hub
Yeah but that makes it easier to fix. Just forget network connection on the device and go for a new DHCP address

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Re: Bt hub
True
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Re: Bt hub
many thanks

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Re: Bt hub
If it is the devices with static IP that you are having a problem with then you will need to dig out the user manual for each of those devices as the changes need to be made on them.
As a rule of thumb, if one of the devices is a TV, you will proceed as below
Enter Setup, Find Network Settings, Tell it to forget whatever settings it's currently using & go for an automatically assigned (DHCP) address. Sorry but that's the downside of Static IP, it requires a measure of technical know how when things go wrong as different devices do the same thing in different ways
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Re: Bt hub
still no joy ive done a factory reset still no joy ive changed the ethernet cable plugged it in and it worked but as soon as i connected something else to the hub it dropped the connection for upstairs agian im beggining to wonder if this was a bad move moving to bt i never had this problem when i was with talktalk