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Jolamb
Beginner

on ‎04-05-2021 12h42

1,167 Views
Message 1 of 3

Bt3560 answer message

Hi, I have tried to change the message on my phone and the play part days the message has changed but when the phone is called the old message plays. Can you help? Jo

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2 REPLIES 2
NeilO
Moderator-Retired

on ‎04-05-2021 14h29

1,158 Views
Message 2 of 3

Re: Bt3560 answer message

Hi @Jolamb welcome to the community and thanks for posting, are you're following the guidance on page 36 of the user manual to set your own message?

I'd recommend getting in touch with the BT 3560 product support helpdesk if that's not working.  

By phone: 0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support

Thanks

Neil

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Jolamb
Beginner

on ‎04-05-2021 18h43

1,145 Views
Message 3 of 3

Re: Bt3560 answer message

Hi NeilO,

Thanks for the reply. Yes I followed the instructions and when I pressed the tick button it changed to play and played back the message to me but when I rang on my mobile to check the message sounded ok it was still playing the old message. I have done it 4 times with the same result.

I tried a customer services no. (Cannot remember if it was that no) I found online but as the phone is out of warrenty it said to call another number which costs 65p per min.

 I will try that no tomorrow. Thanks Jo

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