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JSS1
Beginner

on ‎26-09-2021 22h33

688 Views
Message 1 of 2

Camera jittery and no sound

Has anyone had a problem with the screen on their bt baby monitor whereby the activity is really jittery/delayed and the sound isn't being detected? Everything is fine using the app. I turned it off & on multiple times but it's not fixing it. 

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1 REPLY 1
NeilO
Moderator-Retired

on ‎27-09-2021 10h39

652 Views
Message 2 of 2

Re: Camera jittery and no sound

Hi @JSS1 welcome to the community and thanks for posting. I'm sorry to see you're experiencing problems with your BT Baby monitor.

I found the below advice which may help.

You may experience interference due to:

  • Electrical equipment or large metal items located near the Baby and Parent units, such as TVs, PCs, modems/routers, microwaves. These should be placed at least one metre away from the units to avoid interference
  • Multiple walls between the Baby and Parent units. Make sure that the distance between the units are obscured by as few walls as possible. 

If you are still having issues please get in touch.

0808 100 6554 Monday to Friday 9.00am to 5.30pm

By email: Click here for email support

Thanks

Neil

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