Can someone reset my DLM please?

[imjolly]

Good so almost 5 days now just need to try and keep stability with no manual resets

[gcdmartin]

Not true infortunately but thankfully the system fault tracking is working as I have received this update :-

25 Oct 2021 at 11:20
We've found a problem with your broadband
We've identified a persistent issue - we'll be in touch within 48 hours to discuss next steps.

Hopefully I'll soon be back to what I had before:-

(From the BT App) We estimate your:
download speed will be between 126Mbps and 141Mbps

[DavidM]

Hi @gcdmartin ,

Thanks for keeping us up to date with the connection issue. I've dropped you a private message in case you need further help with this.

Cheers

David

[gcdmartin · Accepted solution]

 I'm happy to report that a helpful Open Reach engineer visited this morning, checked the line and got me back up to speed. So far it is stable with DSS up from 106 to 159 (see below) 😊

Connection status,Connected
Connection type,Fibre Broadband (G.fast)
Firmware version,v0.27.07.07281-BT
Downstream sync speed,158.9 Mbps
Upstream sync speed,27.0 Mbps
Network uptime,0 days 5 Hours 40 Mins 3 Secs
System uptime,0 days 5 Hours 43 Mins 8 Secs
BT Wi-fi status,Active

[imjolly]

Great result

 whatever engineer fixed has really helped