Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotspot)

[djginge]

I've recently moved house.

I took my SmartHub2 with me and my BT service and (after weeks of unresolved line faults), BT finally got my broadband working at my new house.

While I was waiting for the faults to be repaired, BT sent me a Mini Hub.  I was able to play GTA Online on that (on 2Mbps speeds).

Now that the Smart Hub 2 is working, I'm getting 40Mbps speeds (sometimes faster) but GTA Online won't connect.

When it gives me "cannot connect to GTA servers message", I disconnect my BT connection and use the data from my Giffgaff phone - this works too.  So there is nothing wrong with my PC/Firewall/Game - just with the Smart Hub - every works fine unless I use this.

I've done a factory reset on the Smart Hub to see if that would fix it - no change. 

I've added the relevant ports to the portforwarding in the Smart Hub Manager to see if that resolved it - no change.

What is going on?  Why does everything in my house work except GTA Online?

[djginge]

Should mention - this is on PC

[imjolly]

have you turned of smart setup  

Turn Off smart setup

Check MYBT and make sure web protect is turned off

[licquorice]

Make sure smart setup is off

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...

Make sure web protect is off

https://www.bt.com/help/security/set-up-and-use-bt-web-protect#:~:text=You%20can%20turn%20off%20BT,y....

Snap

[djginge]

Thanks for the suggestion.

I've turned Smart Setup off.

Web Protect was already off.

No change - still not connecting.  Using my phone's data via it's "hotspot" for now but it seems ludicrous that this Smart Hub won't let me play the game.

[djginge]

Especially as it was working 4 weeks ago in my last house (exactly the same router, same setup, same distance from the PC, etc)

[licquorice]

Couple of other things you could try.

Disconnect the hub from line for about 30 minutes so that you get a different public IP address.

Try using Google DNS on your PC, 8.8.8.8 and 8.8.4.4

[djginge]

Already had the Google DNS settings.

Will try to get another Public IP (have done this once already but not since turning off Smart Setup)

Trying to online game via a patchy 3G signal off my phone is making me lose the will to live

[djginge]

Got a new Public IP address this morning (I checked - it's completely different).

No change - still can't connect

[imjolly]

just tried to connect to GTA online and black screen but it needed flashplayer to be active and once I activated flashplayer then I was able to access site