Can't view NOW channels on BT TV box

[Neilyboy72]

I’ve got this issue too! Signed up for a package and when I log into my BT app, says I don’t have TV! Can’t access Now but can get all the freeview and some of the Now Chanel’s, just not the sky branded ones 

[RobbieMac]

Hi @Neilyboy72 

Thanks for your post and welcome back!  I have moved your post to start your own thread discussion as the thread you had posted on has already been marked as solved.

I am sorry for the problems you're having watching the NOW content.  I understand that you have recently signed up for a package.  Are you able to see the NOW channels on your TV guide when watching BT TV?

In order to watch the NOW content when you're out and about - After you place your order you should have received an order confirmation email.  There is a link on that email that will direct you through to NOW's website where you can set up a password.  Once you go through this you simply log on to the NOW app/online player and log in with those details.

Post back and let me know how you get on.  We'll take it from there.

Thanks,

Robbie

[Neilyboy72]

Still don’t have any NOW as part of my package , called last week after I posted and seemingly my order was ‘stuck’. When I log into MyBT, it tells me I have TV, which until yesterday it didn’t. Keeps presenting me with a message to choose a flexible viewing package.  Tried logging into NOW, following the link in my BT welcome email. Says it doesn’t recognise my email address. Quite disappointed about the whole experience to be fair, you expect technology to just work, but it appears it’s the BT systems at fault here. 

[StuartH]

Hi @Neilyboy72 

Sorry to hear you are still having problems viewing the NOW Channels. I've sent you a private message asking for some more information, so we can have it investigated for you.

Cheers

Stuart

[Neilyboy72]

I’ve messaged you back, thanks!

[RobbieMac]

Hi @Neilyboy72

Thank you for taking the time to send us over your details.

I have picked this up this morning and tried calling to give you a hand.  I am sorry I wasn't able to reach you.  I'll try giving you another shout after 14:00 today.

Thanks,

Robbie

[Neilyboy72]

Hi Robbie, apologies, been on work teams calls this morning from 8:15.

I’m now free until 13:00 if you want to try calling me again, on the mobile or home phone.

[Neilyboy72]

Hi Robbie 

Can you PM me with an update? 

Thanks, Neil

[NeilO]

Hi @Neilyboy72 I'll ask @RobbieMac to update you when he's back at work tomorrow.

Thanks

Neil

[Neilyboy72]

Many thanks!