Cancelling Data Add-on

[Argentum66]

I know this has been asked before, but I cannot find a suitable answer.

I added a 1Gb data add-on for my Daughter as a one off, but this is now set to renew each month. I understand this should be able to be cancelled on my BT account, which I have attempted to do by going to the add-ons section and clicking the cancel button. 

I receive an order acknowledgement stating

'Thank you for your order. We've sent an email confirming your order to the registered email address. Please print a
copy of this page for your records.'
Your order details
Hide details
Delete this add on
Thank you
Mobile Services

But I never get the email. Also the order shows in the orders on the account as 'Pending', but does not say what the order is for and the add-on still shows in the 'Current add-ons' with a renewal date of 11/11/21.

Is this all in order? Or has the cancellation not been processed. At best this is a terrible process to cancel the add-on.

[JohnC2]

Hi @Argentum66, welcome to the forum, and sorry for the confusion over the cancellation of the Data add-on and that you don't get the email.

I'm sure that the order that is pending is for the cancellation of the add-on on the 11th. If you want to be sure it would be best to call in and speak with customer services who will be able to confirm this for you.

cheers

John