Cannot access my own uk website except via VPN

[Unbelievable]

Hi 

have set up a new website for a local charity on Linux hosting (won’t mention hosting company) after  provisioning couldn’t access the site using any device ( iOS or win 10) on my network Wi-Fi or Ethernet (error 404 and nginx under the 404 )

Could access the site solely via mobile data 

so cleared every cache flushed DNS, changed DNS servers reset networking  - still no joy

tried via VPN - bingo site accessed 

so reset router to obtain a new IP address ( a new one was allocated) - no joy

Ran my VPN and site seen

I can access any other site without the VPN 

the hosting company flatly denies they’re blocking the site which seems logical, so the only assumption I can make is somehow BT is blocking that particular website IP address 

does anyone have any ideas on how to get BT to unblock a specific address please ?

thanks in advance 

[ozsat]

It could be a DNS issue - what is the website address?

[Unbelievable]

thanks for replying 

www.formbycivicsociety.org.uk

or do you want the IP address ?

it’s fine with VPN ( set as UK location) turned on

turned off no access no matter what browser I use including freshly downloaded and installed opera 

[TimCurtis]

@Unbelievable 

On my PC using google dns servers no problem, on my iphone using OpenDNS (from my router) can't get it but over BT 4G no problem.

Any help?

[Unbelievable]

Hmmmm

even weirder than my access

4G yes

anything via router unless using VPN No, tried google DNS on my Ethernet adapter yesterday - no joy

can try again later 

Looks like a DNS error somewhere ☹️ But such a weird one 

Looks as if dns in HH6  is permanent 

thanks - will keep trying - concerning that OpenDNS isn’t working 

[ozsat]

Using BT here it is not found - but works fine on VirginMedia.

[Unbelievable]

It’s definitely a BT problem, just had a neighbour ( Bt isp) check the site and they’re  getting the 404 message 

BT please fix 

[gspearson]

@Unbelievable For your site I get "An invalid set of parameters has been specified in the url."

[licquorice]

The link in the post isn't a direct link to the site in question

[gspearson]

@Unbelievable But when I type the address myself I get there. formbycivicsociety.org.uk