Cannot play recordings ipc6041

[daverail]

I have recorded several programmes from sky atlantic and now wish to watch them.  When i scroll through my recordings I can see them, but they will not play. I get a screen which says:  recording unavailable. check connection between box and router, then restart router. IPC 6041. Tried everything, but still the same.  Any ideas. thanks 

[zulu17]

Hi @daverail

I believe that message may appear if there is a subscription issue.

Do you still have a current BT TV subscription that includes the NOW Entertainment membership ?

Are you able to view the Sky Atlantic live channel  on your BT TV box ?

[daverail]

thanks for the reply.   I have a current BT TV subscription and can watch live sky atlantic on my TV with no problems. 

[PaddyB]

Hi @daverail,

Thank you for posting. I'm sorry if you're having problems watching your recordings. If you try and record that channel now are you able to playback that recording okay?

If you haven't already tried please can you try restarting your BT TV Box? Once your BT TV box has finished restarting, try to play the recording you had problems with.

Thanks,

Paddy

[daverail]

Hi Paddy,

Just tried to instant record on sky atlantic for a few minutes.  Then tried to recall the programme.

It plays just fine.

Thanks, 

[daverail]

Hi Paddy, forgot to reply to you about the restart of the box.  I have just tried that and it’s same error IPC6041.

Thanks,

Dave, 

[zulu17]

Hi @daverail  Are the recordings from Sky Atlantic HD or Sd channel ?

[garybs29]

Also is the entertainment as part of the package or as an add on pass. I've had the same issue on sport channels recently yet entertainment has been fine. I bought a monthly sports pass as an add on & not part of the package so think that may be the cause

[daverail]

It’s channel 342

[daverail]

i have the normal package from the off, i have not purchased add on packages.